Privacy Policy
Symlex VPN is committed to protecting your privacy. We want you to understand what information we collect, what we don't collect, and how we collect, use, and store information. We do not collect logs of your activity, including no logging of browsing history, traffic destination, data content, or DNS queries. We also never store connection logs, meaning no logs of your IP address, your outgoing VPN IP address, connection timestamp, or session duration.
Our guiding principle toward data collection is to collect only the minimal data required to operate a world-class VPN service at scale. We designed our systems to not have sensitive data about our customers; even when compelled, we cannot provide data that we do not possess.
Table of Contents
- General Information
- Personal Information
- Aggregate Apps and VPN Connection Summary Statistics
- Anonymous VPN Connection Diagnostics
- Jurisdiction and Applicable Law
- Storing of Information
- Security Measures
- Cookies
- Third-Party Websites
- Consent and Age Restrictions
- Users in the European Union
- Changes to the Privacy Policy
- How to Contact Symlex VPN
General Information
Symlex VPN collects three types of information:
(i) Information related to your account ("personal information")
This information is collected for the purpose of administering your Symlex VPN subscription and includes your name, email address, and payment information, which you submit on our order page when you subscribe for the Services.
(ii) Aggregate Apps and VPN connection summary statistics
Symlex VPN collects minimal information about usage in order to maintain excellent customer support and quality of service. These statistics never include anything about what the user did with the VPN: no data about the contents or destinations of VPN traffic, no DNS queries, and no IP addresses.
(iii) Anonymous VPN connection diagnostics and crash reports (optional)
VPN connection diagnostics are anonymized and cannot be tied back to individual Symlex VPN users. This feature can be turned off in the app settings.
Personal Information
Symlex VPN collects personal information that you provide to us directly, such as when you create an account, make a payment, or contact customer support. This includes your email address, payment information, and any other information you choose to provide.
Security Measures
Symlex VPN uses the best-in-class physical, procedural, and technical security measures to protect your information. All personal information is encrypted and stored securely. We regularly review our security practices to ensure your data remains protected.
How to Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at [email protected]